SnapServer Overland Care 1yr Extension, yr3+, Snap 600 Series EWCARE1E-S600
In Stock: Yes
Manufacturer: Overland Storage SnapServer
Manufacturer Part No: EWCARE1E-S600
Many Overland products are eligible for
enhanced Overland Care maintenance options to augment and/or extend the standard
limited warranty. Specially priced multi-year and single year Overland CARE
support upgrades are available to protect your investment for the life of the
Overland CARE maintenance provides:
- Next business day advance replacement
delivery of desktop products and/or Customer Replaceable Spares (CRS).
- Next business day on-site installation of
non-customer replaceable spares.
For products beyond the limited
warranty coverage, Overland Care maintenance also provides:
- 5x9 Technical Telephone Support during
Overland Business hours excluding recognized public and company holidays.
- Software maintenance including operating
system upgrades as they are made available.
Overland CARE service provides
Advance Hardware Replacement or On site hardware replacement of defective Spare
Parts or Products, access to Overland Telephone Technical support and Software
Maintenance for qualified Overland products.
Replaceable Spares (CRS) or whole unit replacement:
all product failures where the identified defect is a Customer Replaceable Spare
part or entire unit. Customer Replaceable Spare parts include drives, power
supplies, fan assemblies, and certain interface cards. All Customer
Replaceable Spares come with complete, easy to use installation instructions.
All replacement products or Spare Parts will be shipped the same day after
verification of entitlement and determination of problem provided that problem
determination occurs prior to 3:00PM local time at the support center. All
shipments will be made using common carriers for Next Business Day delivery.
Additional delays due to customs clearance may occur and are beyond the control
of Overland. If problem determination occurs after 3:00PM or on weekends or
holidays the replacement product will ship on the next Overland business day.
Delivery times are subject to regional limitations as detailed below.
On Site FRU Replacement:
Applies to all product failures where the identified defect is a Non Customer
Replaceable Spare. In this case Overland will dispatch a service technician to
your site to replace the defective part on the next business day provided that
problem determination occurs prior to 3:00PM local time at the support center.
Non Customer Replaceable Spares include chassis assemblies, processors, and
certain interface cards. On Site FRU replacement is limited to customers
located within 100 miles of an Authorized Overland Service center. Customers
with CARE coverage who are outside of this service zone will be shipped the FRU
and Overland Technical support will assist with the installation over the phone
or Overland may, at its sole discretion, choose to ship an entire replacement
Business day delivery is limited to the continental US, countries of the
European Union, and Singapore. Some limitations or delivery delays due to
product location, import / export, or other governmental restrictions may
apply. The following geographical areas will have limitations or delays in
receiving advance replacement product: Asia Pacific , India, Russia, Eastern
Europe (non EU) Middle East, Central and South America, Africa. Other areas may
also have restrictions or delays. Please contact your Overland customer support
representative for more details.
Defective product must be returned to Overland and received within
fifteen (15) days:
Failure to return any Product, Spare Part, or
Accessory to the Overland Storage designated address for receipt within 15 days
of delivery of its advanced replacement Product, Spare Part, or Accessory will
be considered a breach of the Terms and Conditions of the Warranty. Overland
Storage shall be entitled to invoice the customer for the full price of the
replacement Product, Spare Part, or Accessory and suspend any Services until
such Product, Spare Part, or Accessory is received by Overland or its authorized
agent, or the delinquent Product, Spare Part, or Accessory is purchased by the
customer. All invoices for replacement Product, Spare Part, or Accessory not
returned within the 15-day return period will be considered due and payable upon
receipt. Acceptance of these terms and conditions by the customer shall occur
within the Warranty Registration Process where the customer shall grant Overland
Storage or its authorized agent the right to affect such invoice for payment of
non-returned material following receipt of its replacement.
Software Maintenance Coverage:
Overland CARE services purchased as a Support Upgrade,
Renewal, or Extension include Standard 5x9 business day Telephone
technical support and Software Maintenance for the period of the upgrade.
Software maintenance for Supplemental Software products such as Snap EDR or SSM
are NOT included under primary product coverage agreements and must be purchased
separately. Coverage for these products must be concurrent with the primary
product coverage. See below for a detailed description of Software Maintenance