Mailing Lists


Terms of Use


Payment Type:


snapserver online®Accepts:

  • Credit Cards - VISA, MasterCard, and American Express.
  • Checks (Prepaid, or net - provided terms have previously been setup and approved by our Finance Dept.)
  • Money Orders /Cashiers Check

    Purchase Orders are welcome from government agencies, educational institutions and qualified corporate customers. (Corp. Customers - Please Fax Bank and Trade References to 714.708.2376 Att'n: Finance Dept.)

    Prepaid orders, wire transfers and C.O.D.s are welcome.
  
Please contact an account manager for more details.
 

Shipping


The following shippers are currently available through snapserver online:

                       

               Our services are as follows:

- Ground 3-7 Business Day Delivery
- 3 Day Select 3 Day Business Delivery
- 2nd Day Air 2 Day Business Delivery
- Overnight Next Day Business Delivery
- Priority Overnight/Next Day Air AM.

Next Day by 10am Business Delivery

- Saturday and Sunday are not considered business Days
- The majority of Ground packages arrive within 3-5 business days although this is not a guarantee.
- All of the above only applies to shipping within the USA.  Please contact an account representative for all international shipments.
- In accordance with UPS and FedEx policy, the day an order ships does not count as a day in transit.


Return Policy:


All products sold by SnapServer online are covered under the manufacturer's warranty unless otherwise stated. Please contact the warranty service provider listed in your product documentation for defective products and missing parts.  Please contact our customer service department or your sales representative for details.

SnapServer by Overland Storage:    2-year hardware limited warranty and 2-year software support.

Overland Storage Tech Support 877.654.3429 (US and Canada)

Other Terms and Conditions:

  • Non-defective software may not be returned under any circumstances.

  • Please keep in mind that snapserver online is not able to guarantee that any particular item will be compatible with other products not purchased from snapserver online. If you have questions or concerns regarding compatibility issues, please contact the manufacturer prior to purchase. Non-compatibility does not qualify a product as being defective. 

  • For all returns, the customer prepays shipping. snapserver online does not offer reimbursement.

  • UPS Ground and other surface shipments are not guaranteed to arrive within a certain timeframe. These shipments on average take 2-7 days for delivery from the date the order is processed.

  • Shipping delays caused by acts of nature cannot be contested. There can be no freight credit issued in these circumstances.

  • Unfortunately snapserver online is not able to offer price protection on products that have already shipped.

  • If the merchandise appears to be damaged in shipping, it is best to refuse a shipment back to the carrier. If you accept delivery, you must have the carrier make a note of the damage in the delivery record. Please notify snapserver online immediately of the problem in order to arrange for an inspection and, if necessary, pick up of the damaged item.

  • All delivery refusals must be reported to snapserver online. Unauthorized refusals are subject to a 15% return processing fee (depending on the item) and no credit for the freight charges.

 

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